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Terms & Conditions


When using Parcel2Post’s services you, as “Shipper”, are agreeing that the Terms and Conditions shall apply from the time that Parcels2Post accepts the paid Shipment into one of it’s terminal post boxes or secure areas.

“Shipment” means all documents or parcels that travel under one delivery and which may be carried by any means Parcels2Post chooses, including air, road or any other carrier.

Every Shipment is transported on a limited liability basis shown. If Shipper requires greater protection, then where available, insurance is offered at the point of purchase.

1. Customs, Exports and Imports

Some destinations outside of the EU may be subject to custom duties and taxes, payable by the receiver. The receiver will be required to pay such taxes or duty prior to, on or after delivery. The duties are NOT included in the price shown when using the Parcels2Post service.

2. Unacceptable Shipments

Shipper agrees that its Shipment is acceptable for transportation and does not contain any item identified as either Prohibited or Restricted Goods under the varying Postal and Air Transport regulations at the time the item as dispatched.

It is the responsibility of the Shipper to ensure that their item conforms to these rules.

Items dispatched without the appropriate customs declaration cannot be dispatched and it is the Shipper’s responsibility to ensure that the CN22 document is completed accurately

Any item where the packaging is considered to be defective or inadequate will be refused and subject to packaging or re-delivery fees.

3. Deliveries and Un-deliverables

Shipments cannot be delivered to PO boxes or postal codes.

Shipments are delivered to the Receiver’s address given by Shipper

If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay for delivery, Parcels2Post shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold by Parcels2Post  without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of a sale to be returned to Shipper.


Parcel2Post’s liability is strictly limited to direct loss and damage only.

All other types of delay, loss or damage are excluded.

Tracked items carry a maximum compensation value of £20

Un-Tracked items carry a maximum compensation value limited to the carriage paid for that item, up to a maximum of £20

Claims are limited to one claim per Shipment settlement of which will be full and final settlement for all loss or damage in connection therewith.

If Shipper regards these limits as insufficient they can opt for additional coverage where available at point of purchase, or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

5. Time Limits for Claims

All claims must be submitted in writing/email to Parcels2Post within twenty (20) days from the date that Parcels2Post accepted the Shipment, failing which Parcels2Post shall have no liability whatsoever.

6. Delayed Shipments

Parcels2Post will make every reasonable effort to deliver the Shipment according to published delivery schedules, but these schedules are not binding and do not form part of the contract. Parcels2Post  is not liable for any damages or loss caused by delays.

7. Circumstances Beyond Parcels2Post’s Control

Parcels2Post  is not liable for any loss or damage arising out of circumstances beyond it’s control.

These include but are not limited to:-

Electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment;

Any act or omission by a person not employed or contracted by Parcels2Post – e.g. Shipper, Receiver, third party, customs or other government official;

“Force Majeure” – e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.

8. International Conventions

If the Shipment is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply.

9. Shipper’s Warranties and Indemnity

Shipper shall indemnify and hold Parcels2Post harmless for any loss or damage arising out of Shipper’s failure to comply with any applicable laws or regulations

10. Routing

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

11. Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject to English law.


1st July 2014

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